Shipping, Returns & Exchanges

Shipping

All pieces are shipped from Wales, United Kingdom.

Ready-to-ship items are typically dispatched within 2-5 working days. Made-to-order pieces require additional production time and are usually dispatched within 2-4 weeks. Estimated production times can be found on individual product pages. If you have any questions or want to double check the shipping time, please send an email to zlvrstudio@gmail.com.

Once your order has been shipped, you will receive a confirmation email with tracking information where applicable.

Please note that international orders may be subject to customs duties, taxes or import fees. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Exchanges

If you require a different ring size, please get in touch and we will do our best to help. As many pieces are made by hand, exchanges may not always be possible. In some cases, a resizing service may be available for an additional fee.

Returns

Every ZLVR Studio piece is handcrafted in small batches or made to order. Because of this, returns and exchanges are handled on a case-by-case basis.

If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unworn and in its original conditioning

  • The item must be returned it its original packaging

  • Proof of purchase must be provided

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

! Please note that custom, bespoke, and made-to-order pieces cannot be returned unless faulty.

Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

Warranty

A 12-month warranty is included with every purchase and covers manufacturing defects.

The warranty does not cover:

  • General wear and tear

  • Scratches, dents, or tarnishing

  • Damage caused by accidents or improper care

  • Exposure to chemicals

  • Lost or stolen items

Order Changes & Cancellations

If you need to change or cancel an order, please get in touch as soon as possible.

Orders may be cancelled within 24 hours of purchase. Once production has begun, made-to-order pieces can no longer be cancelled or modified.

If you have any questions before placing an order, feel free to get in touch.